FT Customer Service Representative

Planet Fitness; Marion (IN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

401K

Health Insurance

PTO

Life Insurance

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness is hiring a Customer Service Representative at our Marion, IN location. You will provide a high level of member service, handle signups, tours, and POS transactions in a welcoming, judgment-free environment.

Ideal candidates have prior customer service experience, can use basic computer tools, and are 18 or older. The role offers on-site work with opportunities for growth and benefits.

Qualifications

• Customer service experience required.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones professionally and greet members.
• Sign up new members and log amenities.
• Respond to questions and concerns promptly.
• Process purchases via POS system.
• Promote fitness programs to members and guests.
• Maintain a clean and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma

Job description

Job Details

Job Location: L175 Marion - Marion, IN 46952

Job Shift: AnyFull - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We Are Accountable - Self-starters who pursue excellence. We Are Driven - Problem solvers who deliver results. We Are Passionate - Positive energy with a real desire to help others. We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

QualificationsJob Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift