FT Customer Service Representative

National Fitness Partners; Jamison (PA); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Health Insurance Options

401K retirement fund with employer match

PTO for all employees

Free employee Black Card Membership

Job summary

National Fitness Partners in Jamison, Pennsylvania, is seeking a Customer Service Representative to provide exceptional service to members and guests. Responsibilities include greeting members, answering calls, and processing purchases.

The role offers competitive pay starting at $12 per hour with hourly increases, health insurance options, and a 401K retirement fund. Ideal candidates are friendly, proactive, and committed to maintaining a welcoming environment for all.

Qualifications

• Provide exceptional customer service to all members and guests.
• Maintain a clean and safe environment for all members.

Responsibilities

• Answer phones and greet members in a friendly manner.
• Sign up and tour new members while recording amenities usage.
• Process beverage or merchandise purchases.

Job description

Full-Time: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date. Monday through Friday 5am to 1pm.

Benefits

• Growth opportunities – 90% of our management team started as an entry-level team member.
• Competitive pay with hourly increases as described.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K retirement fund with employer match up to 4%.
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability 100% Company Paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and record amenities usage.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized, and safe club environment.