FT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

Matco Tools; Reno (NV); Remote; Full time

Job summary

Matco Tools is hiring a Customer Care Representative to provide exceptional service remotely across the U.S. The role involves assisting customers with automotive tool selections, resolving inquiries, and document interactions. This position offers a competitive hourly wage plus commissions and bonuses, along with comprehensive benefits.

Benefits

Medical, dental & vision

401k match

PTO

Employee discounts

Qualifications

• Experience in customer service is preferred.
• Knowledge of automotive tools and technology is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist customers in product selection and resolve concerns.
• Document interactions and manage orders using software.

Skills

Customer service

Communication

Problem solving

Job description

Customer Service / Remote] - Anywhere in U.S. / $17 per hour + Commissions + Bonuses / Medical, dental & vision / 401k match / PTO / Employee discounts - As a Customer Care Rep at Matco Tools, you will : Respond promptly and professionally to customer inquiries via phone, email, and chat; Provide exceptional customer service by accurately addressing and resolving customer concerns; Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications; Perform inbound / outbound suggestive selling of Matco product line; Document customer interactions and update customer records; Input orders, purchase orders, and quotations utilizing internal ordering software systems...Hiring Immediately >

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Customer Care Representative • Reno, NV, United States