FT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Lakewood (WA); Remote; USD 35,000 - 50,000; Full time

Job summary

BOSSCAT is looking for a remote Customer Service representative to handle inquiries across multiple platforms. This role includes providing effective solutions to customers and coordinating with internal teams to enhance service quality. Ideal candidates will have excellent communication skills and a commitment to customer satisfaction.

Benefits

100% employer-paid medical & dental

PTO

401K

Company-provided laptop, monitor & accessories

Qualifications

• Strong communication skills and a customer-focused mindset
• Ability to work independently in a remote environment
• Familiarity with customer service best practices

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and proactive updates.
• Achieve individual and team customer satisfaction targets.

Skills

Communication

Problem Solving

Customer Service

Job description

Customer Service / Fully Remote - Anywhere in U.S.

Compensation: Competitive; Benefits include 100% employer-paid medical & dental, PTO, 401K, company-provided laptop, monitor & accessories.

Responsibilities:

1. Be the first responder to customer inquiries via phone, email, and chat.
2. Listen, identify, and assess each customer's needs to offer effective solutions that enable them to utilize BOSSCAT's services.
3. Provide accurate information and proactive updates, coordinating with product, operations, and field teams for support.
4. Achieve and exceed individual and team customer satisfaction and quality targets.

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