FT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

BOSSCAT; Durham (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

BOSSCAT is seeking a fully remote Customer Care Representative to engage with customers across various channels, providing effective solutions and maintaining high satisfaction standards. This position offers competitive compensation, comprehensive benefits, and the opportunity to work from anywhere in the U.S.

Benefits

100% employer paid medical & dental

PTO

401K

Company provided laptop, monitor & accessories

Qualifications

• Experience in customer service or related field preferred.
• Ability to manage multiple inquiries via phone, email, and chat.
• Strong listening skills and customer-oriented mindset.

Responsibilities

• Be the first responder to customer inquiries via phone, email, and chat.
• Identify and assess customer needs to provide effective solutions.
• Achieve and exceed individual and team customer satisfaction targets.

Skills

Customer communication

Problem-solving

Empathy

Job description

Customer Service / Fully Remote] - Anywhere in U.S. / Competitive compensation / 100% employer paid medical & dental / PTO / 401K / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll : Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution that empowers them to use BOSSCAT's services; Provide accurate information and proactive updates coordinating product, operations and field team technology and support; Achieve / exceed individual and team customer satisfaction and quality targets...Hiring Fast >

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Customer Care Representative • Durham, NC, United States