frozen food/lead clerk

Kroger in; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional customer experiences in the grocery industry. As a Frozen Food Lead Clerk, you will play a crucial role in ensuring a safe and clean environment while achieving sales goals and maintaining quality standards. This position offers the opportunity for personal growth and development through comprehensive training programs and benefits that support your well-being. If you are passionate about food and customer service, this role is perfect for you!

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement

Associate discounts

Qualifications

• Effective communication and basic math skills are essential.
• Management and retail experience preferred.

Responsibilities

• Create a welcoming environment for customers and associates.
• Train and develop associates on job performance.
• Manage inventory and ensure adherence to food safety regulations.

Skills

Effective communication skills

Basic math skills

Stress management

Education

High school education or equivalent

Job description

frozen food/lead clerk (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum Requirements:

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Desired Qualifications:

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Second language (speaking, reading, and/or writing)

• Promote trust and respect among associates.

• Communicate company, department, and job-specific information to associates.

• Collaborate with associates and promote teamwork to help achieve company/store goals.

• Establish performance goals for the department and empower associates to meet or exceed targets.

• Develop adequate scheduling to manage customer volume throughout hours of operation.

• Train and develop associates on performance of their job and participate in the performance appraisal process.

• Adhere to all local, state, and federal laws, and company guidelines.

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Display a positive attitude.

• Develop and implement a department business plan to achieve desired results.

• Understand the store's layout and be able to locate products.

• Create and execute sales promotions in partnership with store management.

• Inform and educate department associates about current, upcoming, and special in-store promotions especially promotions that affect frozen foods.

• Prepare and submit seasonal critiques for the sales and merchandising supervisor.

• Stay current with present, future, seasonal, and special ads.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.

• Plan, organize, and supervise the inventory process.

• Train department associates on inventory/stocking and Computer Assisted Ordering.

• Adhere to all food safety regulations and guidelines.

• Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.