FROZEN FOOD/LEAD CLERK

Kroger; Northbrook (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Frozen Food/Lead Clerk to create outstanding customer experiences and maintain a clean environment. This role involves achieving sales goals, supervising department functions, and training associates. The ideal candidate will demonstrate strong communication skills and a commitment to safety and customer service. Join a team that values respect, integrity, and teamwork, and help drive the success of the department while ensuring customers feel welcome and appreciated.

Qualifications

• Effective communication skills and knowledge of basic math required.
• Ability to handle stressful situations and manage a team.

Responsibilities

• Promote trust and respect among associates and communicate effectively.
• Train and develop associates while adhering to food safety regulations.

Skills

Effective communication skills

Basic math skills

Stress management

Education

High school education or equivalent

Job description

Join to apply for the FROZEN FOOD/LEAD CLERK role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions especially promotions that affect frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal, and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Desired

• High school education or equivalent preferred
• Management experience preferred
• Retail Experience
• Second language (speaking, reading, and/or writing)