FROZEN FOOD/LEAD CLERK

Pick 'n Save; Hales Corners (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated department supervisor to create an outstanding customer experience through exceptional service. This role involves maintaining a safe and clean environment, achieving sales goals, and supporting day-to-day operations. The ideal candidate will embrace a customer-first strategy, demonstrate core values of respect and integrity, and foster teamwork among associates. If you are passionate about delivering excellent service and leading a team, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years of age.
• Management and retail experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Train and develop associates on their job performance.
• Create an environment where customers feel welcome.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Preferred Qualifications

• High school education or equivalent
• Management experience
• Retail experience
• Second language proficiency (speaking, reading, and/or writing)

Key Responsibilities

1. Promote trust and respect among associates.
2. Communicate company, department, and job-specific information to associates.
3. Collaborate with associates and promote teamwork to help achieve company/store goals.
4. Establish performance goals for the department and empower associates to meet or exceed targets.
5. Develop adequate scheduling to manage customer volume throughout hours of operation.
6. Train and develop associates on their job performance and participate in performance appraisals.
7. Adhere to all local, state, and federal laws, and company guidelines.
8. Create an environment where customers feel welcome, important, and appreciated by answering questions and providing product suggestions.
9. Gain and maintain knowledge of products sold within the department.
10. Display a positive attitude.
11. Develop and implement a department business plan to achieve desired results.
12. Understand the store's layout and locate products efficiently.
13. Create and execute sales promotions in partnership with store management.
14. Inform and educate associates about current and upcoming promotions, especially those affecting frozen foods.
15. Assist in preparing the store/department budget and financial reviews, and take appropriate actions.
16. Maintain awareness of inventory and stocking conditions, noting discrepancies.
17. Manage price changes and promotional signage.
18. Supervise inventory processes and train associates on inventory management and Computer Assisted Ordering.
19. Adhere to all food safety regulations and guidelines.
20. Report safety risks, issues, and illegal activities such as theft or fraud.
21. Perform essential functions of the position with or without reasonable accommodation.