FROZEN FOOD/LEAD CLERK

Metro Market; Wauwatosa (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences through exceptional service and leadership. In this role, you will supervise the Frozen Foods department, ensuring a clean and safe environment while achieving sales goals. You will empower associates, promote teamwork, and develop performance strategies, all while maintaining the company's core values. If you are passionate about delivering outstanding customer service and fostering a positive work atmosphere, this is the perfect opportunity for you.

Qualifications

• Strong communication skills and basic math knowledge are essential.
• Experience in management and retail is preferred.

Responsibilities

• Promote teamwork and establish performance goals for the department.
• Train and develop associates while adhering to safety regulations.
• Create a welcoming environment for customers and manage inventory.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Preferred Qualifications

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Second language (speaking, reading, and/or writing)

Key Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions regarding products sold within the department and store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and locate products efficiently.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal, and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain awareness of inventory and stocking conditions; note any discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.