FROZEN FOOD/LEAD CLERK

Pick 'n Save; Brookfield (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experience through exceptional service in the Frozen Foods department. This role involves supervising daily operations, achieving sales goals, and fostering a positive environment for both customers and associates. By demonstrating core values such as respect and integrity, you will lead a team to deliver outstanding service and ensure compliance with safety standards. If you are passionate about customer service and team collaboration, this opportunity is perfect for you.

Qualifications

• Ability to handle stressful situations effectively.
• Knowledge of basic math for daily operations.

Responsibilities

• Promote trust and respect among associates.
• Train and develop associates on job performance.
• Create an environment that makes customers feel welcome.

Skills

Effective communication skills

Basic math skills

Stress management

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Preferred Qualifications

• High school education or equivalent
• Management experience
• Retail experience
• Second language (speaking, reading, and/or writing)

Key Responsibilities

1. Promote trust and respect among associates.
2. Communicate company, department, and job-specific information to associates.
3. Collaborate with associates and promote teamwork to help achieve company/store goals.
4. Establish performance goals for the department and empower associates to meet or exceed targets.
5. Develop adequate scheduling to manage customer volume throughout hours of operation.
6. Train and develop associates on job performance and participate in performance appraisals.
7. Adhere to all local, state, and federal laws, and company guidelines.
8. Create an environment that makes customers feel welcome, important, and appreciated by answering questions regarding products.
9. Gain and maintain knowledge of products sold within the department and respond to questions and suggestions.
10. Display a positive attitude.
11. Develop and implement a department business plan to achieve desired results.
12. Understand the store's layout and locate products efficiently.
13. Create and execute sales promotions in partnership with store management.
14. Inform and educate associates about current, upcoming, and special in-store promotions.
15. Assist in preparing the store/department budget and financial reviews, taking appropriate actions.
16. Maintain awareness of inventory and stocking conditions, noting discrepancies.
17. Schedule price changes and update shelf tags and promotional signs accordingly.
18. Plan, organize, and supervise inventory processes.
19. Train associates on inventory management and computer-assisted ordering.
20. Adhere to all food safety regulations and guidelines.
21. Report safety risks, issues, and illegal activities such as theft or fraud.
22. Perform essential functions of the position with or without reasonable accommodation.