Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Leominster (MA); On-site; USD 157,000 - 192,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Verification Assurance Officer role in Leominster requires joining a new team establishing the VAO function across Jobcentre and Service Centres. You will interview claimants, verify documents, and help prevent fraud from entering the welfare system.

This full-time permanent position is based on-site with face-to-face collaboration. Travel between sites may be required; Disability Confident employer scheme is noted.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

The Verification Assurance Officer role in Leominster requires joining a new team establishing the VAO function across Jobcentre and Service Centres. You will interview claimants, verify documents, and help prevent fraud from entering the welfare system.

This full-time permanent position is based on-site with face-to-face collaboration. Travel between sites may be required; Disability Confident employer scheme is noted.