Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Pennsylvania; Presencial; USD 38 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Disability Confident

Resumo da oferta

Government Recruitment Service seeks a Verification Assurance Officer (VAO) to join a new team at a Jobcentre, focusing on frontline fraud prevention and verification across welfare services.

You will interview claimants and collaborate with Jobcentre colleagues to strengthen fraud controls, raise awareness, and educate customers about responsibilities. The role requires in-person work at a Jobcentre location with no hybrid/Home working option.

Responsabilidades

• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.

Conhecimentos

Communication

Descrição da oferta de emprego

Government Recruitment Service seeks a Verification Assurance Officer (VAO) to join a new team at a Jobcentre, focusing on frontline fraud prevention and verification across welfare services.

You will interview claimants and collaborate with Jobcentre colleagues to strengthen fraud controls, raise awareness, and educate customers about responsibilities. The role requires in-person work at a Jobcentre location with no hybrid/Home working option.