Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Stamford (CT); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is recruiting a Verification Assurance Officer (VAO) to join a new frontline fraud prevention team in Stamford. You will interview claimants, verify documents and work with Jobcentre colleagues to identify and tackle fraud at the outset.

The role requires on-site presence at Jobcentre locations with frequent site visits; remote or hybrid work is not offered. You will provide feedback, lead education sessions, and collate MI data to support fraud prevention

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.
• Frequent travel between sites may be required depending on business needs.
• Proud member of the Disability Confident employer scheme

Job description

Government Recruitment Service is recruiting a Verification Assurance Officer (VAO) to join a new frontline fraud prevention team in Stamford. You will interview claimants, verify documents and work with Jobcentre colleagues to identify and tackle fraud at the outset.

The role requires on-site presence at Jobcentre locations with frequent site visits; remote or hybrid work is not offered. You will provide feedback, lead education sessions, and collate MI data to support fraud prevention