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Government Recruitment Service; Kettering (OH); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service in Kettering is recruiting a Verification Assurance Officer (Central) to join a new team and tackle fraud at the frontline. The role focuses on interviewing claimants and collaborating with Jobcentre colleagues face to face, on-site at multiple centres.

The VAO will strengthen verification controls, conduct robust interviews, and support education on customer responsibilities. The role requires frequent site travel and is full-time and permanent.

Qualifications

• Strong communication skills and ability to interview effectively.
• Understanding of fraud risks and verification processes.
• Ability to work collaboratively with Jobcentre colleagues.

Responsibilities

• Conduct initial and follow-up evidence interviews with claimants.
• Verify documents for ID, housing costs, and childcare elements of Universal Credit.
• Lead customer education sessions with Jobcentre colleagues.
• Provide regular feedback on fraud trends to analysts and risk teams.
• Maintain accurate management information as directed.

Skills

Communication skills

Fraud awareness

Interviewing

Job description

Verification Assurance Officer - Central

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service

Salary: £32,137 to £32,137 a year

Hours: Full-time

Location: Kettering

Job type: Permanent

Posting date: 7 Oct 2026

Closing date: 20 Oct 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.