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Government Recruitment Service; Malvern (AR); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer (Central) based in Malvern. The role requires on-site presence at Jobcentre locations, with travel between sites as needed. You will interview claimants, verify documents, and educate customers on responsibilities to prevent fraud in the welfare system.

This is a permanent, full-time position. As part of the Fraud, Error and Debt strategy, you will work with Jobcentre colleagues to strengthen frontline verification

Qualifications

• Experience conducting interviews and evidence gathering to assess document validity.
• Knowledge of fraud controls and frontline verification processes.
• Ability to communicate clearly with colleagues and customers to explain responsibilities.

Responsibilities

• Collaborate with Jobcentre and Service Centre teams to conduct evidence interviews and verification activities.
• Perform robust interviews when there is suspicion about documents for identification, housing costs, and related Universal Credit elements.
• Lead review meetings with customers and internal teams to gather evidence for claims.
• Provide feedback on fraud trends and assist in risk and intelligence activities.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed by analysts.

Skills

Interviewing

Fraud awareness

Communication

Job description

Verification Assurance Officer - Central

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Company: Government Recruitment Service Salary: £32,137 to £32,137 a year Hours: Full-time Location: Malvern Job type: Permanent Posting date: 7 Oct 2026 Closing date: 20 Oct 2026

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About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.