Frontline Teller & CSR: Customer Care Pro

Fifth Third; Bloomfield Hills (MI); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Fifth Third Bank in Bloomfield Hills, MI is seeking a CSR/Teller to provide exceptional customer service, handle cash, and support daily operations. You will personalize service, refer customers to bankers, and maintain confidentiality while following policy.

The role emphasizes accuracy, ethical conduct, and a strong readiness to assist customers across banking products. The position requires a high school diploma or GED, strong communication skills, and flexibility in scheduling to meet branch

Qualifications

• High school diploma or GED is required.
• Experience handling cash and working with the public.
• Ability to follow dress code guidelines.
• Strong judgment and integrity in line with policies.
• Flexibility in scheduling.
• Excellent communication and customer service orientation.

Responsibilities

• Deliver exceptional customer service and deepen relationships by understanding customer needs and guiding them to appropriate banking solutions.
• Provide timely follow-up and solutions to customer inquiries and issues; maintain confidentiality and ethical conduct.
• Perform daily office tasks and coordinate with the platform team to ensure smooth operations; maintain policy-compliant balancing records.
• Refer customers to bankers and business partners for consultative discussions; stay informed on retail products and services; document referrals.
• Demonstrate sound judgment in decision-making and escalate complex issues to leadership when needed.

Skills

Cash handling

Customer service

Public interaction

Retail policies

Problem solving

Integrity

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Bloomfield Hills, MI is seeking a CSR/Teller to provide exceptional customer service, handle cash, and support daily operations. You will personalize service, refer customers to bankers, and maintain confidentiality while following policy.

The role emphasizes accuracy, ethical conduct, and a strong readiness to assist customers across banking products. The position requires a high school diploma or GED, strong communication skills, and flexibility in scheduling to meet branch