Banking Customer Care Specialist

Fifth Third Bank; Grosse Pointe (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grosse Pointe, MI is seeking a CSR / Teller to provide exceptional customer service and support daily banking needs. You will deepen relationships, handle cash, and refer customers to bankers for consultative conversations while upholding risk and policy guidelines.

The role emphasizes accurate balancing, knowledge of retail products, and flexible scheduling to serve customers in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Extensive cash handling.
• Public contact; adhere to dress code.
• Confidently interact with the public.
• Knowledge of retail policies and procedures.
• Initiative and sound judgment in decision-making.
• Uphold core values: accountability, respect, integrity.
• Flexible scheduling.

Responsibilities

• Provide excellent customer service and guide customers to meet financial needs.
• Follow up on customer questions and resolve issues.
• Refer customers to bankers and business partners for consultative conversations.
• Maintain knowledge of Retail products and services offered.
• Handle daily office responsibilities and uphold policy compliance.

Skills

Customer service

Cash handling

Public interaction

Decision making

Retail policy knowledge

Initiative

Accountability & integrity

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Grosse Pointe, MI is seeking a CSR / Teller to provide exceptional customer service and support daily banking needs. You will deepen relationships, handle cash, and refer customers to bankers for consultative conversations while upholding risk and policy guidelines.

The role emphasizes accurate balancing, knowledge of retail products, and flexible scheduling to serve customers in a fast-paced environment.