Customer Care CSR & Teller — Build Relationships & Trust

Fifth Third; Michigan; Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Total Rewards

Benefits package

Career growth opportunities

Job summary

Fifth Third Bank in Bloomfield Hills, MI is seeking a CSR/Teller to deliver exceptional customer service, handle transactions, and support daily office operations with the platform team. This full-time role requires reliability, confidentiality, and adherence to bank policies.

You will identify customer needs, refer to bankers and partners for consultative conversations, and maintain knowledge of Retail products. Flexibility in scheduling and a strong work ethic are essential.

Qualifications

• High school diploma or GED required.
• Experience with extensive cash handling.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships by listening to customer needs and guiding them to solutions.
• Provide follow-up to customer questions and address issues.
• Respond promptly to correspondence to maintain clear communication.
• Maintain confidentiality of customer information.
• Refer customers to Bankers and partners for consultative conversations.
• Maintain knowledge of Retail products and services.
• Use referral tools for tracking purposes.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Fifth Third Bank in Bloomfield Hills, MI is seeking a CSR/Teller to deliver exceptional customer service, handle transactions, and support daily office operations with the platform team. This full-time role requires reliability, confidentiality, and adherence to bank policies.

You will identify customer needs, refer to bankers and partners for consultative conversations, and maintain knowledge of Retail products. Flexibility in scheduling and a strong work ethic are essential.