Banking CSR & Teller: Customer Care & Referrals

Fifth Third Bank; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Royal Oak, MI is seeking a Customer Service Representative/Teller to deliver outstanding service and support daily banking needs for customers. You will deepen relationships, process transactions, and refer clients to bankers for consultative conversations.

The role emphasizes accuracy, confidentiality, and adherence to bank policies while providing a positive customer experience. Flexibility in scheduling is valued in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Experience handling cash.
• Ability to interact with the public confidently.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Commitment to company values and inclusivity.
• Flexibility with scheduling.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up and resolve customer questions and issues.
• Be responsive with timely correspondence to keep lines of communication open.
• Maintain confidentiality of customer information.
• Refer customers to bankers and business partners for consultative conversations.
• Assist with daily office operations and policy adherence.
• Handle referrals to personal bankers and tracking tools.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Public interaction

Problem solving

Ethical conduct

Education

High school diploma

Job description

Fifth Third Bank in Royal Oak, MI is seeking a Customer Service Representative/Teller to deliver outstanding service and support daily banking needs for customers. You will deepen relationships, process transactions, and refer clients to bankers for consultative conversations.

The role emphasizes accuracy, confidentiality, and adherence to bank policies while providing a positive customer experience. Flexibility in scheduling is valued in a fast-paced retail environment.