Bank Teller & Customer Experience Champion

Fifth Third; Sterling Heights (MI); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Fifth Third Bank in Sterling Heights, MI is seeking a CSR/Teller to deliver excellent customer service, process transactions accurately, and protect customer information. You’ll engage with customers, refer complex needs to bankers, and work within bank policies to ensure a seamless experience.

The role emphasizes cash handling, strong communication, and reliability in a fast-paced retail banking environment with comprehensive benefits and a team-driven culture.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Willingness to adhere to dress code and bank policies.

Responsibilities

• Deepen relationships by listening to customer needs and guiding to financial solutions.
• Provide follow-up to customer questions and resolve issues.
• Maintain timely communication and confidentiality in dealings with customers.
• Follow the Bank's Code of Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to ensure efficient operations.
• Balance records per policy, fix outages, and seek help when needed.
• Stay up-to-date on bank policies and procedures.

Skills

Cash handling

Public interaction

Problem solving

Judgment

Education

High school diploma/GED

Job description

Fifth Third Bank in Sterling Heights, MI is seeking a CSR/Teller to deliver excellent customer service, process transactions accurately, and protect customer information. You’ll engage with customers, refer complex needs to bankers, and work within bank policies to ensure a seamless experience.

The role emphasizes cash handling, strong communication, and reliability in a fast-paced retail banking environment with comprehensive benefits and a team-driven culture.