Frontline Tech Support Specialist: Quick Troubleshooting

JPMorgan Chase & Co.; Belleville (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in Michigan is seeking a Technology Support Specialist to provide first-line technical assistance, handling hardware, software, and networking issues, and to ensure reliable service delivery.

You will use live chat and ticket-based tools to troubleshoot, document outcomes, and contribute to process improvements, with flexibility to work varied shifts including weekends.

Qualifications

• Up to 6 months of hands-on end-user support experience.
• Familiar with live chat and incident management workflows.
• Basic knowledge of hardware, software, and networking issues.
• Ability to balance tasks and document outcomes; weekend shifts

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Skills

First-line support

Customer service

Problem solving

Documentation

Time management

Teamwork

Tools

Live chat tools

Incident management

Runbooks

Job description

JPMorgan Chase & Co. in Michigan is seeking a Technology Support Specialist to provide first-line technical assistance, handling hardware, software, and networking issues, and to ensure reliable service delivery.

You will use live chat and ticket-based tools to troubleshoot, document outcomes, and contribute to process improvements, with flexibility to work varied shifts including weekends.