Tech Support Specialist — First-Line Troubleshooter

JPMorganChase; Belleville (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase is seeking a Technology Support Specialist to provide basic first-line support for hardware, software, and technology issues. You will work within Corporate Data Center Services, using live chat and service requests to resolve problems and minimize downtime.

The role emphasizes documenting outcomes, applying diagnostic tools, and contributing to process improvements, with flexible weekend shifts and varying days to support 24/7 operations.

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Skills

Problem-solving

End-user support

Live chat

Documentation

Communication

Tools

Runbooks

Incident management

Service requests

Job description

JPMorganChase is seeking a Technology Support Specialist to provide basic first-line support for hardware, software, and technology issues. You will work within Corporate Data Center Services, using live chat and service requests to resolve problems and minimize downtime.

The role emphasizes documenting outcomes, applying diagnostic tools, and contributing to process improvements, with flexible weekend shifts and varying days to support 24/7 operations.