Tech Operations Lead: Incident & Support

Fairygodboss; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support Lead in the Corporate Sector to drive operational stability, availability, and performance for production services. You will oversee day-to-day maintenance, troubleshoot issues, and ensure a seamless user experience across large-scale environments.

The role emphasizes leadership of technology teams, incident resolution, and collaboration with business and tech stakeholders to restore services quickly and efficiently.

Qualifications

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Skills

Troubleshooting

Observability

ITIL framework

Java or Python scripting

Large-scale environment experience

Tools

AppDynamics

Dynatrace

Splunk

Elasticsearch

Grafana

Job description

JPMorgan Chase is seeking a Technology Support Lead in the Corporate Sector to drive operational stability, availability, and performance for production services. You will oversee day-to-day maintenance, troubleshoot issues, and ensure a seamless user experience across large-scale environments.

The role emphasizes leadership of technology teams, incident resolution, and collaboration with business and tech stakeholders to restore services quickly and efficiently.