Technical Support & Training Specialist — Global Help Desk

J.P. Morgan Chase & Co; Columbia (SC); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health benefits

Retirement plans

Career advancement opportunities

Job summary

JPMorgan Chase & Co in Columbia, SC, seeks a Support Services Specialist to provide first-level guidance on an international platform and assist frontline marketers across equipment and packages.

You will troubleshoot, analyze, and resolve technical and user problems, operate multiple applications, and collaborate with cross-functional teams to address online/offline issues, while developing best practices and training materials.

Qualifications

• Proficiency with GDS systems such as Apollo or Sabre.
• Experience with iQCX, Unused Price Tag Management Database, Booking Builder, and TRAMS interfaces.
• Strong written and verbal communication skills.
• Excellent interpersonal abilities and the capacity to train and collaborate with diverse audiences.
• Proactive problem-solving skills with attention to detail.

Responsibilities

• Provide first‑level guidance on an international platform to frontline marketers across diverse equipment and packages.
• Troubleshoot, analyze, and resolve technical and user problems.
• Operate multiple applications and tools to ensure agent efficiency and satisfaction.
• Collaborate with cross‑functional teams to address online/offline issues.
• Develop best practices for programs and equipment, including documentation and training materials.

Skills

Communication skills

Interpersonal skills

Training ability

Problem solving

Tools

Apollo

Sabre

iQCX

TRAMS

Booking Builder

Price Tag Management Database

Job description

JPMorgan Chase & Co in Columbia, SC, seeks a Support Services Specialist to provide first-level guidance on an international platform and assist frontline marketers across equipment and packages.

You will troubleshoot, analyze, and resolve technical and user problems, operate multiple applications, and collaborate with cross-functional teams to address online/offline issues, while developing best practices and training materials.