Frontline IT Support Specialist — Impactful Tech Help

JPMorganChase; Aurora (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorganChase in Colorado, Aurora invites a Technology Support Specialist to join Corporate Data Center Services. You will provide first-line hardware, software, and network support, solving issues with live chat and service requests, and follow established processes to minimize downtime.

You will document outcomes, apply basic troubleshooting techniques, and help improve processes. The role emphasizes customer satisfaction and continuous service delivery improvements within a dynamic,

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues
• Ability to balance tasks while documenting outcomes

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Skills

Problem solving

First contact support

Live chat

Documentation

Network basics

Tools

Incident management tools

Runbooks

Diagnostic tools

Job description

JPMorganChase in Colorado, Aurora invites a Technology Support Specialist to join Corporate Data Center Services. You will provide first-line hardware, software, and network support, solving issues with live chat and service requests, and follow established processes to minimize downtime.

You will document outcomes, apply basic troubleshooting techniques, and help improve processes. The role emphasizes customer satisfaction and continuous service delivery improvements within a dynamic,