Frontline IT Support Specialist

JPMorgan Chase & Co.; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Colorado is seeking a Technology Support Specialist to help ensure a reliable tech experience in a dynamic environment.

You will join Corporate Data Center Services and provide hands-on help with hardware, software, and everyday technology issues while delivering friendly, customer-focused service. The role emphasizes troubleshooting, adherence to established processes, and ongoing improvement in service delivery.

Qualifications

• Up to 6 months of experience in first-contact end-user support for hardware, software, and network issues.
• Exposure to live chat, incident/service request management, and runbooks to help solve system issues.
• Baseline knowledge of typical technology operational issues.
• Ability to balance tasks while documenting outcomes.

Responsibilities

• Provides first-line support for hardware, software, and technology issues via live chat and service requests.
• Uses diagnostic tools to identify, analyze, and resolve technical issues with minimal downtime.
• Applies knowledge of hardware, networking, and operations to support technology systems.
• Suggests process improvements by identifying optimization areas and providing feedback.

Skills

First-line support

End-user support

Live chat tools

Documentation

Tools

Runbooks

Incident management

Job description

JPMorgan Chase & Co. in Colorado is seeking a Technology Support Specialist to help ensure a reliable tech experience in a dynamic environment.

You will join Corporate Data Center Services and provide hands-on help with hardware, software, and everyday technology issues while delivering friendly, customer-focused service. The role emphasizes troubleshooting, adherence to established processes, and ongoing improvement in service delivery.