Tech Support Specialist: Fast, First-Line IT Help

Fairygodboss; Belleville (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorganChase in the United States is seeking a Technology Support Specialist within the Corporate Data Center Services Team. You will assist with day-to-day tech issues, hardware, software, and networking, delivering reliable support while focusing on service improvement and customer satisfaction.

This role emphasizes first-line support via live chat and service requests, using diagnostic tools, documenting outcomes, and contributing to process optimization.

Qualifications

• Up to 6 months of end-user support experience.
• Familiar with live chat and incident/service request management.
• Baseline knowledge of common technology operational issues.
• Ability to document outcomes.
• Flexible with weekend shifts and late hours.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Job description

JPMorganChase in the United States is seeking a Technology Support Specialist within the Corporate Data Center Services Team. You will assist with day-to-day tech issues, hardware, software, and networking, delivering reliable support while focusing on service improvement and customer satisfaction.

This role emphasizes first-line support via live chat and service requests, using diagnostic tools, documenting outcomes, and contributing to process optimization.