Evening Tech Support Specialist – 1st Line Helpdesk

JPMorgan Chase & Co.; Belleville (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Specialist in the Corporate Data Center Services Team in Belleville, MI. You will provide day-to-day user support, troubleshooting hardware, software, and connectivity, and uphold high customer satisfaction.

You will work first-line support, follow established processes, document outcomes, and contribute to service improvements. The role requires flexibility, including every other weekend and night shift hours; commensurate compensation and

Qualifications

• Up to 6 months of end-user support experience.
• Experience with live chat, incident/service requests, and runbooks.
• Baseline knowledge of common technology operational issues.

Responsibilities

• Provides first-line support for hardware, software, and tech issues via live chat and service requests.
• Uses diagnostic tools to identify, analyze, and resolve issues, minimizing downtime.
• Applies knowledge of hardware, networks, and operations to support systems.
• Suggests process improvements by identifying optimization opportunities.

Skills

First-line support

Hardware troubleshooting

Software troubleshooting

Live chat

Runbooks

Incident management

Documentation

Communication skills

Tools

Live chat platform

Incident management tools

Runbooks

Diagnostic tools

Job description

JPMorgan Chase & Co. is seeking a Technology Support Specialist in the Corporate Data Center Services Team in Belleville, MI. You will provide day-to-day user support, troubleshooting hardware, software, and connectivity, and uphold high customer satisfaction.

You will work first-line support, follow established processes, document outcomes, and contribute to service improvements. The role requires flexibility, including every other weekend and night shift hours; commensurate compensation and