Orlando-Based Customer Support Agent – Tech Platform

Akraya, Inc.; Orlando (FL); On-site; USD 22,041 - 28,929; Full time

Job summary

A leading IT staffing firm is hiring a Customer Support Representative in Orlando, FL to join their dynamic team. The role involves providing exceptional support for a globally expanding customer base. Responsibilities include handling inbound calls, logging cases, instructing customers, and providing initial triage support. Ideal candidates will have prior experience, strong communication skills, and the ability to work independently and as part of a team. This position offers competitive pay ranging from $16 to $21 per hour.

Qualifications

• Prior experience in a contact centre or customer support role within the tech industry.
• Familiarity with the ServiceNow platform is beneficial.
• Demonstrated ability to adapt and strive for excellence.

Responsibilities

• Handle inbound calls from customers and partners professionally.
• Log cases on NowSupport with precise information.
• Instruct new customers on self-service case logging.
• Assign cases to the appropriate SME Team.
• Provide initial triage support via case, phone, or e-mail.

Skills

Exceptional communication abilities

Proficiency in asking clear questions

Teamwork

Ability to work independently

Job description

A leading IT staffing firm is hiring a Customer Support Representative in Orlando, FL to join their dynamic team. The role involves providing exceptional support for a globally expanding customer base. Responsibilities include handling inbound calls, logging cases, instructing customers, and providing initial triage support. Ideal candidates will have prior experience, strong communication skills, and the ability to work independently and as part of a team. This position offers competitive pay ranging from $16 to $21 per hour.