German - Customer Support - Team leader

Employers from Greece; United States; Ibrido; USD 36.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid model in Athens

Indefinite contract

Career development opportunities

Competitive remuneration package

Descrizione del lavoro

speakit is seeking a Customer Support Team Leader in a hybrid Athens-based role. You will lead a German-speaking support team, setting high standards for customer interactions and guiding the team to deliver exceptional service.

Fluency in German is required, with English as a plus. Candidates should be prepared to relocate to Athens if needed and work in shifts (no night shifts). This position offers ongoing career development and a competitive remuneration package.

Competenze

• Fluent in German; basic English is a plus.
• Previous experience in a similar role.
• Willing to relocate to Athens (or located there).
• EU Passport is required.
• Flexibility to work in shifts (no night shifts).

Mansioni

• Leading by example and setting the standard for customer-obsessed support.
• Communicating needs and tone appropriate to courier partners, customers, and merchants.
• Managing multiple interactions simultaneously and prioritizing effectively.

Conoscenze

German language

Team leadership

Customer support

Multitasking

Shift work

Descrizione del lavoro

at speakit

Are you an experienced Customer Support Team Leader who is looking to take the next step?

Does leading a support team within one of Europe’s fastest-growing companies sound like your next adventure? If so, then we’d love to chat!

What you\'ll be doing:

• Leading by example and showing what customer-obsessed means. Our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
• Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
• Getting stuff done

Requirements

• Fluent in German, basic knowledge of English would be considered an asset; not required though
• Previous experience at a similar role
• Flexibility to work in shifts (no night shifts)
• You are located in Athens or willing to relocate to Athens
• EU Passport
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

Benefits

As the German Team Leader, you will get:

• Competitive remuneration package
• Hybrid model in Athens

• Indefinite contract
• Career development opportunities