Frontline Store Lead — Service & Compliance

CNG Holdings, Inc.; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead front-line customer service at our Milwaukee area location. This role represents the Check N Go, Allied Cash Advance, or Cash Store brands within the CNG Holdings, Inc.

family, upholding our values and ethical standards in daily operations. Responsibilities include educating customers on product options, handling transactions, and ensuring regulatory compliance, while delivering outstanding service and resolving issues with

Qualifications

• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with valid driver's license and auto insurance.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank picks.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead front-line customer service at our Milwaukee area location. This role represents the Check N Go, Allied Cash Advance, or Cash Store brands within the CNG Holdings, Inc.

family, upholding our values and ethical standards in daily operations. Responsibilities include educating customers on product options, handling transactions, and ensuring regulatory compliance, while delivering outstanding service and resolving issues with