Customer Experience Lead - Cash & Service

CNG Holdings, Inc; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead daily operations at our Madison, WI location, delivering outstanding customer service and ensuring regulatory compliance. The role acts as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, guiding team performance and store standards.

You will supervise staff, manage cash handling, train associates, and support store growth while upholding our core values of accountability and integrity.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with a valid Driver’s License and valid Automobile Insurance while employed by the company.
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer and deposits; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Multitasking

Autonomy

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to lead daily operations at our Madison, WI location, delivering outstanding customer service and ensuring regulatory compliance. The role acts as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, guiding team performance and store standards.

You will supervise staff, manage cash handling, train associates, and support store growth while upholding our core values of accountability and integrity.