Frontline Patient Services & Social Work Support

Michigan Medicine; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

2:1 retirement match

Excellent medical, dental, vision on a

Paid Time Off and paid holidays

Continuing education and certification

Job summary

Michigan Medicine seeks a dedicated team member to support the Guest Assistance Program, delivering social work services to vulnerable patient populations. You will triage requests, relay referral information, and coordinate with social workers, care management, and insurers to ensure smooth transitions of care.

The role emphasizes confidentiality, effective communication, and accurate documentation in EMR systems, with a standard 40-hour weekly on-site schedule at University Hospital in Ann

Qualifications

• High school diploma or GED required.
• Minimum 3 years of experience in healthcare, patient access, care coordination, insurance authorization, or related administrative environment.
• Demonstrated experience handling a high volume of incoming calls, triaging requests, coordinating information, and directing inquiries to appropriate departments or personnel.
• Excellent interpersonal skills.
• Demonstrated analytical and problem-solving skills necessary to assess urgency and priority.

Responsibilities

• Serves as the front-line introduction to the Guest Assistance Program (GAP) and social work services within Michigan Medicine.
• Triage all requests.
• Navigate external calls to ensure they are connected appropriately.
• Disseminate referral information to insurance and general stakeholders to facilitate transitions of care.
• Communicate with Social Work, Care Management, and insurance carriers to keep transitions current and complete.
• Provide timely responses to information requests from vendors and insurers.
• Document communications in EMR and MiChart per department policy.
• Contribute to department goals through participation in work groups.
• Maximize efficiency using computers and technology to access and share referral and patient care information.
• Maintain confidentiality of patient information according to legal and ethical guidelines.

Skills

Excellent interpersonal skills

Analytical skills

Problem-solving

High-volume calls handling

Multi-tasking

Education

Associate degree in social sciences

Equivalents (education + experience)

Tools

MiChart

Microsoft Office

Job description

Michigan Medicine seeks a dedicated team member to support the Guest Assistance Program, delivering social work services to vulnerable patient populations. You will triage requests, relay referral information, and coordinate with social workers, care management, and insurers to ensure smooth transitions of care.

The role emphasizes confidentiality, effective communication, and accurate documentation in EMR systems, with a standard 40-hour weekly on-site schedule at University Hospital in Ann