Patient Access Lead: Customer Service & Team Leadership

R1 RCM, Inc.; Indianapolis (IN); On-site; USD 28,000 - 44,000; Full time

Job summary

R1 RCM, Inc. seeks a Patient Access Lead Customer Service Representative in Indianapolis, IN to support patient experience and team performance. You’ll guide staff, monitor productivity, and ensure high-quality registration and billing processes in a fast-paced environment.

You’ll resolve patient concerns with professionalism, train new teammates, and partner with leadership to drive continuous improvement across patient access functions. Day shifts emphasize teamwork and performance.

Qualifications

• High School Diploma or GED required.
• Minimum 4 years of relevant experience.
• Strong customer service and communication skills; ability to multitask in a fast-paced environment.
• Experience maintaining confidentiality and handling sensitive information.

Responsibilities

• Monitor team performance, schedules, and productivity metrics.
• Ensure workflows and registration processes are followed consistently.
• Assist with training, onboarding, and development of team members.
• Resolve patient and team member issues with sound judgment and professionalism.
• Complete daily worklists and generate reports using registration and billing systems.
• Communicate effectively with leadership and cross-functional departments.
• Adapt to multiple functional areas based on business needs.
• Support quality assurance initiatives and continuous improvement efforts.
• Help create a positive, motivated, and team-oriented environment.

Skills

Customer service

Communication

Leadership

Multitasking

Education

High School Diploma or GED

Tools

Registration systems

Job description

R1 RCM, Inc. seeks a Patient Access Lead Customer Service Representative in Indianapolis, IN to support patient experience and team performance. You’ll guide staff, monitor productivity, and ensure high-quality registration and billing processes in a fast-paced environment.

You’ll resolve patient concerns with professionalism, train new teammates, and partner with leadership to drive continuous improvement across patient access functions. Day shifts emphasize teamwork and performance.