Patient Access Lead – Customer Service & Training

R1 RCM Holdco Inc.; Indianapolis (IN); On-site; USD 28,000 - 44,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Lead Customer Service Representative to support patient experience and team performance in Indianapolis. You will guide team members, monitor productivity, and ensure compliant registration and billing processes.

The role emphasizes leadership, training, and collaboration with leadership across departments. Day-shift position focusing on delivering exceptional service while maintaining confidentiality and quality standards.

Qualifications

• High School Diploma or GED or equivalent experience.
• Minimum of 4 years of relevant experience.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience maintaining confidentiality and handling sensitive information.

Responsibilities

• Monitor team performance, schedules, and productivity metrics.
• Ensure workflows and registration processes are followed consistently.
• Assist with training, onboarding, and development of team members.
• Resolve patient and team member issues with sound judgment and professionalism.
• Complete daily worklists and generate reports using registration and billing systems.
• Communicate effectively with leadership and cross-functional departments.
• Adapt to multiple functional areas based on business needs.
• Support quality assurance initiatives and continuous improvement efforts.
• Help create a positive, motivated, and team-oriented environment.

Skills

Customer service

Communication

Multitasking

Confidentiality

Prioritization

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Lead Customer Service Representative to support patient experience and team performance in Indianapolis. You will guide team members, monitor productivity, and ensure compliant registration and billing processes.

The role emphasizes leadership, training, and collaboration with leadership across departments. Day-shift position focusing on delivering exceptional service while maintaining confidentiality and quality standards.