Frontline Patient Access & Scheduling Specialist

UNC Health Care; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care is seeking a patient access professional to join the Rex Arrival Services shared team in Raleigh, NC. The role focuses on accurate ADT data entry, insurance verification, and patient demographics to ensure safe and timely registrations.

The position requires 2 years of customer service/clerical experience and a high school diploma or GED. It is a full-time onsite role with day schedules and pays between $19.12 and $27.17 per hour, with offers based on experience and internal

Qualifications

• High school diploma or GED required.
• Two (2) years of customer service and/or clerical experience required.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure. Ensures documents are scanned/saved to the correct location and are legible.
• Uses the price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for upfront collections including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by using system work queues to reduce errors and make corrections.

Skills

Customer service

Clerical

Education

High school diploma or GED

Job description

UNC Health Care is seeking a patient access professional to join the Rex Arrival Services shared team in Raleigh, NC. The role focuses on accurate ADT data entry, insurance verification, and patient demographics to ensure safe and timely registrations.

The position requires 2 years of customer service/clerical experience and a high school diploma or GED. It is a full-time onsite role with day schedules and pays between $19.12 and $27.17 per hour, with offers based on experience and internal