Supervisor Patient Access

UNC Health Care; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

UNC Health Care in Raleigh, NC, seeks a mid-level Manager to oversee a patient access team supporting multiple clinic and hospital departments. The role ensures efficient registration and compliant billing across sites with travel between outpatient rehab locations in the Triangle.

The position emphasizes staff leadership, performance management, and collaboration with department chairs and executives to meet financial goals and service quality standards. 40-hour week, onsite with travel.

Qualifications

• Must have strong customer service and engagement skills.
• Time management and prioritization capabilities are essential.
• Analytical and critical-thinking abilities required for financial operations.
• Excellent verbal and written communication skills.
• Understanding of hospital revenue cycle functions is important.

Responsibilities

• Educate departments on Patient Access operations and advise on revenue improvement and patient satisfaction.
• Develop and implement procedures to optimize revenue; document and train staff on changes.
• Lead or contribute to cross-functional projects and process-improvement initiatives.
• Oversee patient registration and point-of-service collections for assigned departments; resolve issues.
• Participate in staff recruitment, onboarding, performance evaluations, and disciplinary actions per policies.
• Collaborate with management on audits, reporting, and workflow studies to optimize revenue.
• Coordinate with QA teams to ensure quality registrations and reduce denials.
• Contribute input to the department budget and monitor goals and productivity.
• Serve as liaison between Patient Access and clinical departments; build relationships with leadership.
• Develop standardized registration processes across the system.
• Supervise cross-disciplinary teams; ensure regulatory compliance and scheduling control.

Skills

Customer service

Time management

Analytical thinking

Communication skills

Revenue cycle understanding

Education

High school diploma or GED

Associate's degree in Accounting, Business Admin, Health Admin or related

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position will oversee multiple Outpatient Rehab locations across the Triangle. Hours are variable and will include travel between locations.

Summary

This position functions as a mid-level manager with daily operational responsibilities for a patient access team that supports multiple clinic and hospital departments for both professional and hospital services. The position directly supervises frontline staff in a variety of capacities within Patient Access.

Additionally, the Supervisor is responsible for ensuring registration is conducted efficiently and in a high quality manner to meet financial goals and adhere to compliant billing and point of service collections regulations.

Responsibilities

• 1. Educates assigned clinical departments on Patient Access operations. Provides consultation services to clinic departments related to improved revenues, and advocate for patient and customer satisfaction. Provide general guidance to staff on Patient Access protocols.
• 2. Independently, or in collaboration with other teams, develops and implements procedures to optimize revenue generation. Document new or revised procedures and ensures staff and clinical departments are aware of and properly trained in all procedures.
• 3. Manages team projects and participate in intra-departmental projects. Lead or serve on recurring task force teams, project workgroups, special projects, and Patient Access leadership meetings. Develops and implements process improvement plans.
• 4. Manages Patient Access as it relates to patient registration and point of service collections for the assigned clinical departments. Ensures that all patient access related issues, including insurance and registration issues are reviewed, researched, and resolved.
• 5. Participates in staff recruitment, hiring, onboarding, and orientation. Selects and appraises employees. Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures. Ensures staff is appropriately trained. Works closely with both departmental and system operational trainers.
• 6. Collaborates with management to perform routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure revenue optimization. Analyzes findings and presents to clinic department and management.
• 7. Works closely with Patient Access QA Team to ensure quality registrations, reduce registration-related denials, and prevent revenue loss.
• 8. Provides input to department budget process and monitors to ensure fiscal accountability. Collaborates with management to establish and monitor department goals, metrics, and established productivity measures.
• 9. Serve as liaison between Patient Access and assigned clinical departments. Develop and maintain strong working relationships with Clinical Department Chairs, Clinic Administrators, Division Chiefs, Clinical Faculty, and Patient Access and UNCHCS senior level executives. Represent UNC Patient Access in clinical department and committee meetings.
• 10. Assists in developing standard registration processes that are adhered to across the system.
• 11. Supervises the operations of a cross-disciplinary team for assigned areas in accordance with established standards and procedures. Provides direction and oversight to subordinates. Ensures staff complies with relevant regulations, policies and certifications. Maintains employee schedules and attendance records.

Other Information

Education Requirements

• * High school diploma or GED required; higher-level degree may satisfy this requirement. Associate's degree in Accounting, Business Administration, Health Administration or related field preferred or equivalent combination of education, training and experience.

Licensure/Certification Requirements

• * No licensure or certification required.

Professional Experience Requirements

• * If an Associate's degree: Two (2) years of relevant experience. If a High School diploma or GED: Five (5) years of relevant experience.

Knowledge/Skills/and Abilities Requirements

• * Strong customer service skills/experience
• * Proficient in time management with superior prioritization skills.
• * Must be self-motivated and detail oriented with strong analytical and critical-thinking skills
• * Effective verbal and written communication skills with the ability to professionally present information.
• * Understanding of overall hospital revenue cycle functions.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Rex Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.