Patient Access Intake Specialist

UNC Health Care; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care is seeking a patient access professional to join the Rex Arrival Services shared team in Raleigh, NC. The role focuses on accurate ADT data entry, insurance verification, and patient demographics to ensure safe and timely registrations.

The position requires 2 years of customer service/clerical experience and a high school diploma or GED. It is a full-time onsite role with day schedules and pays between $19.12 and $27.17 per hour, with offers based on experience and internal

Qualifications

• High school diploma or GED required.
• Two (2) years of customer service and/or clerical experience required.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure. Ensures documents are scanned/saved to the correct location and are legible.
• Uses the price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for upfront collections including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by using system work queues to reduce errors and make corrections.

Skills

Customer service

Clerical

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position is Monday-Friday, 8:30am-5pm at UNCH Rehab, 2901 Blue Ridge

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Rex Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.