Patient Access Specialist: ED Scheduling & Verification

UNC REX Healthcare; Hillsborough (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health Rex Healthcare in Hillsborough, NC is hiring for a Patient Access/Registration role responsible for accurate ADT processing, insurance verification, and appointment coordination. The position emphasizes up-front collections, accurate data entry, and timely documentation in clinical information systems.

Requires a high school diploma or GED and at least two years of customer service or clerical experience.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Require two (2) years of customer service and/or clerical experience

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Job description

UNC Health Rex Healthcare in Hillsborough, NC is hiring for a Patient Access/Registration role responsible for accurate ADT processing, insurance verification, and appointment coordination. The position emphasizes up-front collections, accurate data entry, and timely documentation in clinical information systems.

Requires a high school diploma or GED and at least two years of customer service or clerical experience.