Patient Access & Scheduling Specialist

Nationwide Children's Hospital; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in North Carolina is seeking a patient access representative to greet and register patients, answer calls, and coordinate appointments in a busy ambulatory setting.

The role emphasizes accurate data collection, insurance verification, and coordination with departments to ensure smooth patient flow. The position is full-time, typically Monday through Friday, with day shifts and benefits.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s Degree preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greets and registers patients and families in a timely, friendly manner.
• Answers telephone calls, schedules appointments, and pulls and files medical charts as needed.
• Obtains accurate demographic, insurance information during registrations.
• Screens customer data to ensure patient eligibility for insurance and communicates differences.
• Screens registrations to confirm insurance pre-certification and physician referrals; instructs customers on requirements.
• Identifies self-pay patients and refers them to financial assistance when applicable.
• Maintains open communication with departments and clinical staff involved in Patient Access.
• Assists in shadowing/precepting new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children's Hospital in North Carolina is seeking a patient access representative to greet and register patients, answer calls, and coordinate appointments in a busy ambulatory setting.

The role emphasizes accurate data collection, insurance verification, and coordination with departments to ensure smooth patient flow. The position is full-time, typically Monday through Friday, with day shifts and benefits.