Frontline Member Experience & Onboarding Specialist

Alabama Credit Union; Madison (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Alabama Credit Union in Madison, AL, seeks a Member Experience Representative at the County Line Branch. You will onboard members, open accounts, and handle routine transactions while promoting bank products and services.

This frontline role emphasizes friendly, accurate service and relationship-building with members. The position involves cash handling, maintaining confidentiality, and adapting to a fast-paced environment with multiple priorities.

Qualifications

• High school diploma or equivalent.
• Customer service skills and cash handling.
• Proficiency with Microsoft Office and web-based applications.
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell financial products and services.
• Adapt in a fast-paced environment with multiple priorities.
• Desire to help others in the community.
• Bilingual (Spanish) is a plus.

Responsibilities

• Open new accounts and onboard members at the County Line Branch in Madison, AL.
• Assist members with routine financial transactions: deposits, withdrawals, and transfers.
• Process debit card orders, checks, and balance transfers; provide product information.
• Engage members to understand needs and promote relevant Alabama Credit Union products and services.
• Deliver courteous service in a fast-paced, detail-oriented frontline role.

Skills

Customer service

Cash handling

Adaptability

Attention to detail

Sales skills

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union in Madison, AL, seeks a Member Experience Representative at the County Line Branch. You will onboard members, open accounts, and handle routine transactions while promoting bank products and services.

This frontline role emphasizes friendly, accurate service and relationship-building with members. The position involves cash handling, maintaining confidentiality, and adapting to a fast-paced environment with multiple priorities.