Frontline Member Experience Advisor

Alabama Credit Union; Fairhope (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Alabama Credit Union in Fairhope, Alabama, seeks a frontline Member Experience Representative at the Fairhope Branch. You will onboard members, open new accounts, process transactions, and build lasting relationships through personalized service.

You will assist with loan requests, explain products, and promote services while delivering friendly, accurate guidance in a fast-paced environment. This role supports community involvement and growth at one of the region’s top employers.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Cash handling experience.
• Ability to use Microsoft Office and web-based applications.
• Ability to describe and sell banking products and services.
• Willingness to work in a fast-paced environment.

Responsibilities

• Open new accounts for members.
• Assist members with basic financial transactions (deposits/withdrawals, credit card payments, balance transfers).
• Process debit card and check orders and related requests.
• Provide information about banking products and services to members.
• Contribute to a positive member experience at the Fairhope Branch.

Skills

Customer service

Cash handling

Microsoft Office

Account opening procedures

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Alabama Credit Union in Fairhope, Alabama, seeks a frontline Member Experience Representative at the Fairhope Branch. You will onboard members, open new accounts, process transactions, and build lasting relationships through personalized service.

You will assist with loan requests, explain products, and promote services while delivering friendly, accurate guidance in a fast-paced environment. This role supports community involvement and growth at one of the region’s top employers.