Medical Support Assistant - Colorado Springs

Aptive; Colorado Springs (CO); On-site; USD 29,577 - 36,589; Full time

Job summary

Aptive is looking for a full-time Medical Support Assistant in Colorado Springs, CO to support Veterans at the VA Health Care System. The role involves scheduling appointments, managing patient data, and providing administrative support. Candidates should have at least a high school diploma, 6 months of customer service experience, proficiency in Microsoft Office, and a typing speed of at least 50 words per minute. U.S. citizenship is a requirement, and the role is onsite.

Qualifications

• U.S. citizenship required.
• Oral and written proficiency in English.
• Minimum of 6 months’ customer service experience.
• At least 1 year of clerical or healthcare administrative experience.

Responsibilities

• Schedule and manage Veteran appointments using VHA systems.
• Respond to incoming calls and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer service

Clerical experience

Proficiency with Microsoft Office Suite

Typing speed (50 WPM)

Basic medical terminology knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location: Onsite; Colorado Springs, CO

Salary Range: $21.47, $5.09 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications

• U.S. citizenship
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and AptiveResources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.