Frontline Lead & Key Holder — Elevate Customer Experience

Paycom - ATS; Kissimmee, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

El Car Wash is seeking a Key Holder in Kissimmee, FL. You will open and close the site, set the standard for cleanliness, safety, and performance, and coach teammates in real time to ensure smooth operations.

You will independently manage the site in the absence of management, handle customer inquiries with care, and maintain clear communication with staff during service interruptions. This role offers an opportunity to grow into leadership positions.

Qualifications

• Reliable attendance without exception, dependability is essential.
• Prior shift lead, keyholder, or informal supervisory experience is a plus.
• Growth-oriented mindset to lead more, not just hold keys.

Responsibilities

• Open and close the site with precision and readiness.
• Lead from the front by setting cleanliness, safety, and performance standards.
• Coach peers in real time to reinforce standards without conflict.
• Deliver standout customer experiences with quick, professional responses.
• Communicate clearly with customers and team during downtime or interruptions.
• Grow daily by learning from leaders and pursuing advancement.

Skills

Reliability

Attendance

Leadership potential

Customer focus

Coaching

Job description

El Car Wash is seeking a Key Holder in Kissimmee, FL. You will open and close the site, set the standard for cleanliness, safety, and performance, and coach teammates in real time to ensure smooth operations.

You will independently manage the site in the absence of management, handle customer inquiries with care, and maintain clear communication with staff during service interruptions. This role offers an opportunity to grow into leadership positions.