Frontline IT Support Technician (Tier 1)

Royal American; Panama City, Northern (FL, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Royal American is seeking an IT Support Technician (Tier 1) for the FSC Panama City Corporate Office in Panama City, FL. The role requires an A+ certification or 2 years in IT, with responsibilities including installing hardware, configuring workstations, and providing network access and software support.

The candidate must troubleshoot OS/hardware issues, document actions in Knack, and communicate effectively with clients and staff. Local travel and after-hours availability may be required.

Qualifications

• A+ Certification or 2 years in Information Technology.
• Excellent attendance and communication skills.
• Ability to work under pressure and build client relationships.
• Travel willingness and valid driver’s license.

Responsibilities

• Install and set up hardware and workstations.
• Provide network access, antivirus and software support.
• Troubleshoot OS, software and hardware issues promptly.
• Document maintenance actions in the Knack Database.
• Assist with asset tracking and safe hardware disposal.

Skills

Problem solving

Attention to detail

Communication

Interpersonal skills

Customer focus

Technical knowledge

Reading technical docs

Travel ability

Flexible hours

Education

A+ Certification

High School Diploma

Tools

Knack Database

Remote Desktop

Job description

Royal American is seeking an IT Support Technician (Tier 1) for the FSC Panama City Corporate Office in Panama City, FL. The role requires an A+ certification or 2 years in IT, with responsibilities including installing hardware, configuring workstations, and providing network access and software support.

The candidate must troubleshoot OS/hardware issues, document actions in Knack, and communicate effectively with clients and staff. Local travel and after-hours availability may be required.