Frontline IT Support Desk Analyst

Clear IT Recruitment Limited; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a 1st Line IT Support Desk Analyst based in the Town of Florida, NY. The candidate will support IT hardware, manage access control, and deliver training. Required qualifications include MCP and MCSDT certifications, troubleshooting experience, and proficiency in Microsoft Office. The role involves effective communication with stakeholders and responding to IT issues promptly.

Qualifications

• MCP and MCSDT certification required.
• Full UK driving licence and access to own vehicle.
• Experience in troubleshooting and setting up telecoms, networking components, and end-user devices.
• Proficient in Microsoft Office applications, especially Outlook, Excel, and Word.

Responsibilities

• Support IT hardware, including repairs and network troubleshooting.
• Maintain IT facilities for effective teaching.
• Respond to SLA 1 problems quickly.
• Deliver basic training to stakeholders.
• Advise on corporate applications like OneDrive and SharePoint.

Skills

MCP certification

MCSDT certification

Troubleshooting IT

Microsoft Office

Windows Desktop OS

Networking

Active Directory

IT security best practices

Effective communication

Job description

A recruitment agency is seeking a 1st Line IT Support Desk Analyst based in the Town of Florida, NY. The candidate will support IT hardware, manage access control, and deliver training. Required qualifications include MCP and MCSDT certifications, troubleshooting experience, and proficiency in Microsoft Office. The role involves effective communication with stakeholders and responding to IT issues promptly.