IT SUPPORT TECHNICIAN (Tier 1)

Royal American Companies; Panama City (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Royal American Companies is seeking an Entry Level IT Support Technician at the FSC Panama City Corporate Office in Panama City, FL. The role covers installations, maintenance and repair of laptops, desktops, phones, tablets, printers, and related software, with emphasis on prompt service to internal clients.

The position requires A+ certification or two years of IT experience, strong communication, reliability, and ability to work flexible hours, including evenings and weekends.

Qualifications

• A+ Certification or 2 years in IT required.
• Strong problem solving and communication skills.
• Customer-centric approach with professionalism.

Responsibilities

• Connect and set up hardware.
• Install workstations and load necessary software.
• Provide network access and connectivity.
• Install and maintain antivirus and spyware protection.
• Troubleshoot OS, software and hardware issues promptly.
• Record maintenance actions in Knack Database.
• Maintain an inventory of software, hardware and resources.
• Prepare hardware for safe disposal and ensure security.
• Troubleshoot workstations via remote desktop connections.
• Train and support new users as needed.
• Update and document work processes where none exist.
• Travel as required for business and local assignments.

Skills

Problem solving

Communication

Customer service

Attention to detail

Travel

Flexible hours

Teamwork

Technical troubleshooting

Education

A+ Certification

Network+

Security+

Cloud+

High School Diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: FSC Panama City Corporate Office - Panama City, FL 32405Position Type: Full-Time (30 + hours/week)Education Level: A+, Network +, Security +, Cloud +Salary Range: $19.00 - $21.00 HourlyTravel Percentage: Local, as needed for businessJob Shift: DaysJob Category: Information Technology*A+ Certification or 2 years in the Information Technology.

Perform installations, maintenance and repair work on any computer related equipment that supports the business such as: laptops, desktops, communication equipment (digital & IP phones), tablets (including iPad’s), smart phones (iPhone’s and Android’s), printers, and any other computer related peripheral equipment or software an end user would reasonably be expected to use. Since the IT Support Technician will deal with frustrated clients who require their services immediately, the work environment can be stressful.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

• Connect and set up hardware
• Install workstations
• Load all necessary software
• Provide network access and connectivity
• Install and maintain Antivirus and Spyware
• Troubleshoot all operating system, software and hardware issues in a timely manner
• Record all maintenance actions in Knack Database
• Maintain a list of necessary maintenance and repairs
• Research both current and potential services and resources
• Record all asset information and disposition in Knack Database
• Identify and prepare hardware for safe disposal
• Ensure hardware is secure and stripped before disposal
• Ability to troubleshoot and repair workstations via a remote desktop connection
• Maintain a good understanding of the organization’s objectives
• Update current work processes or documenting work processes where none exists
• Familiarity with network operating systems, software and hardware
• Walk new users through the orientation process
• Provide individual support and training upon request
• Maintain an updated inventory of software, hardware and resources
• Other appropriate tasks as assigned by the department head
• Perform other IT related duties during business hours, and when necessary, after business hours

Knowledge, Skills and Abilities (KSAs):

• Ability to travel
• Ability to work flexible hours, including evenings and weekends as needed
• Excellent problem-solving skills and attention to detail
• Strong written and oral communication skills
• Strong interpersonal skills with a demonstrated ability to communicate professionally with outside vendors and internal staff
• A customer centric approach to IT support
• Working technical knowledge of the latest operating systems, network protocols and standards
• Read and understand all relevant documents, including OEM guides, procedural documentation and technical manual
• Carry out relevant research
• Perform tasks and prioritize in high-pressure environments
• A working knowledge of network operating systems and hardware and a thorough understanding of PC hardware

Education and Experience:

• A+ Certifications
• Extensive experience of troubleshooting and repair of computers and peripherals
• Experience in equipment support
• High School Diploma or equivalent

Physical Demands:

• Travel for the purpose of conducting company business. Must have a valid driver’s license
• Lift 50lbs unassisted
• Work with a computer for a minimum of 7 hours daily either standing or sitting
• Read printed materials and computer screen with or without MS or other software accessibility functions
• Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday
• Ability to use peripheral accessories, components and other related tools