IT SUPPORT TECHNICIAN (Tier 1)

Royal American; Panama City, Northern (FL, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Royal American is seeking an IT Support Technician (Tier 1) for the FSC Panama City Corporate Office in Panama City, FL. The role requires an A+ certification or 2 years in IT, with responsibilities including installing hardware, configuring workstations, and providing network access and software support.

The candidate must troubleshoot OS/hardware issues, document actions in Knack, and communicate effectively with clients and staff. Local travel and after-hours availability may be required.

Qualifications

• A+ Certification or 2 years in Information Technology.
• Excellent attendance and communication skills.
• Ability to work under pressure and build client relationships.
• Travel willingness and valid driver’s license.

Responsibilities

• Install and set up hardware and workstations.
• Provide network access, antivirus and software support.
• Troubleshoot OS, software and hardware issues promptly.
• Document maintenance actions in the Knack Database.
• Assist with asset tracking and safe hardware disposal.

Skills

Problem solving

Attention to detail

Communication

Interpersonal skills

Customer focus

Technical knowledge

Reading technical docs

Travel ability

Flexible hours

Education

A+ Certification

High School Diploma

Tools

Knack Database

Remote Desktop

Job description

# IT SUPPORT TECHNICIAN (Tier 1)FSC Panama City Corporate Office - Panama City, FL 32405## OverviewSalary Range$19.00 - $21.00 HourlyLevelEntryPosition TypeFull-Time (30 + hours/week)Job ShiftDaysEducation LevelA+, Network +, Security +, Cloud +Travel PercentageLocal, as needed for businessCategoryInformation Technology## Description**\\*A+ Certification or 2 years in the Information Technology.**Perform installations, maintenance and repair work on any computer related equipment that supports the business such as: laptops, desktops, communications equipment (digital & IP phones), tablets (including iPad’s), smart phones (iPhone’s and Android’s), printers, and any other computer related peripheral equipment or software an end user would reasonably be expected to use. Since the IT Support Technician will deal with frustrated clients who require their services immediately, the work environment can be stressful.Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.**Essential Job Duties and Responsibilities:**This is a description of the major responsibilities of this position. This is a summary and does not include all activities that may be required to successfully perform in this job. The IT Support Technician must possess the ability to work safely, independently, and in a team environment.* Connect and set up hardware* Install workstations* Load all necessary software* Provide network access and connectivity* Install and maintain Antivirus and Spyware* Troubleshoot all operating system, software and hardware issues in a timely manner* Record all maintenance actions in Knack Database* Maintain a list of necessary maintenance and repairs* Research both current and potential services and resources* Record all asset information and disposition in Knack Database* Identify and prepare hardware for safe disposal* Ensure hardware is secure and stripped before disposal* Ability to troubleshoot and repair workstations via a remote desktop connection* Maintain a good understanding of the organization’s objectives* Update current work processes or documenting work processes where none exists* Familiarity with network operating systems, software and hardware* Walk new users through the orientation process* Provide individual support and training upon request* Maintain an updated inventory of software, hardware and resources* Other appropriate tasks as assigned by the department head* Perform other IT related duties during business hours, and when necessary, after business hours**Knowledge, Skills and Abilities (KSAs):*** Ability to travel* Ability to work flexible hours, including evenings and weekends as needed* Excellent problem-solving skills and attention to detail* Strong written and oral communication skills* Strong interpersonal skills with a demonstrated ability to communicate professionally with outside vendors and internal staff* A customer centric approach to IT support* Working technical knowledge of the latest operating systems, network protocols and standards* Read and understand all relevant documents, including OEM guides, procedural documentation and technical manual* Carry out relevant research* Perform tasks and prioritize in high-pressure environments* A working knowledge of network operating systems and hardware and a thorough understanding of PC hardware**Education and Experience:*** A+ Certifications* Extensive experience of troubleshooting and repair of computers and peripherals* Experience in equipment support* High School Diploma or equivalent**Physical Demands:*** Travel for the purpose of conducting company business. **Must have a valid driver’s license*** Lift 50lbs unassisted* Work with a computer for a minimum of 7 hours daily either standing or sitting* Read printed materials and computer screen with or without MS or other software accessibility functions* Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday* Ability to use peripheral accessories, components and other related tools