Frontline IT Support Technician – Tier 1

NuAxis Innovations; Hadley (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

NuAxis Innovations is looking for a Help Desk Support Technician in Hadley, Massachusetts. This full-time position requires 1–3 years of technical support experience and a CompTIA A+ certification. You will provide Tier 1 support, troubleshoot issues with desktops and laptops, manage incidents through ticketing systems, and support network connectivity. Candidates with experience in government client support and knowledge of endpoint security are preferred. Join a team focused on customer experience in a collaborative environment.

Qualifications

• 1–3 years of technical support experience required.
• CompTIA A+ certification is a must.
• Knowledge of TCP/IP, DNS, and DHCP is essential.

Responsibilities

• Deliver Tier 1 support for desktops and laptops.
• Troubleshoot hardware and software issues.
• Support network connectivity and VPN.

Skills

Technical support experience

Networking fundamentals

User training and guidance

Troubleshooting

Education

CompTIA A+ or equivalent

Tools

Ticketing systems

Windows 10/11

Job description

NuAxis Innovations is looking for a Help Desk Support Technician in Hadley, Massachusetts. This full-time position requires 1–3 years of technical support experience and a CompTIA A+ certification. You will provide Tier 1 support, troubleshoot issues with desktops and laptops, manage incidents through ticketing systems, and support network connectivity. Candidates with experience in government client support and knowledge of endpoint security are preferred. Join a team focused on customer experience in a collaborative environment.