Frontline IT Support Analyst

Accentuate Staffing; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a motivated Level 1 Help Desk Analyst to join the IT support team. This role involves providing first-contact technical assistance, troubleshooting basic issues, and maintaining service quality. The ideal candidate is tech-savvy, has strong communication skills, and is committed to excellent customer service. Preferred qualifications include relevant experience and IT certifications.

Qualifications

• Experience in IT support or a customer service-related technical role.
• Basic understanding of computer systems and mobile devices.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Log, track, and update support tickets in the help desk system.

Skills

Tech-savvy

Effective communication

Customer service orientation

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

ServiceNow

Zendesk

Active Directory

Office 365

Job description

A staffing agency is seeking a motivated Level 1 Help Desk Analyst to join the IT support team. This role involves providing first-contact technical assistance, troubleshooting basic issues, and maintaining service quality. The ideal candidate is tech-savvy, has strong communication skills, and is committed to excellent customer service. Preferred qualifications include relevant experience and IT certifications.